The Helpdesk...for ACT!
Few teams in the business suffer more from real-time urgency than the help desk. The need for effective, easy to use, “at a glance” software is paramount for the help desk technicians within the business.
The Helpdesk…for ACT! is designed to allow the help desk technicians manage and prioritise their workload with automatic alerts to remind them of up coming SLA targets. This allows you to provide a higher customer satisfaction by delivering service and better communication as per customer expectations.
The Helpdesk…for ACT! is designed to integrate with ACT!, allowing your support staff to manage the helpdesk within a familiar look and feel. As it is fully integrated then other areas of your business, such as sales staff and account managers, can easily get up to the minute information on key customers.
This is purchased on an annual licence which includes, FREE Upgrades, FREE email support, FREE Support Forums